Private access
Model profiles and approved media are visible only to verified companies; identity evidence remains administrative.
CASTVERO KNOWLEDGETrust and safety centre
How CastVero protects private profiles, reviews evidence and keeps contracting activity accountable.
Review and appeals
Rejections identify the reason and item to correct. Every decision and resubmission is retained in the verification history.
Report concerns
Preserve messages and payment evidence, avoid confrontation, and use the confidential report channel for rapid review.
Worked example
If a participant requests an identity copy in a casting conversation, use the platform’s verification process instead. Record the request and report unnecessary collection of private documents.
Checklist
- Keep identity files in the verification workflow.
- Use request references when reporting.
- Reassess the offer when conditions change.
Frequently asked questions
Is a verified account risk-free?
No. Verification checks submitted information at a point in time. It cannot guarantee future behavior or replace reviewing the work, location and agreement.